In production Industrial distribution and logistics
DIA: Data Intelligence Assistant
Grupo Cartes · 8 weeks
100%
Employees with data access
Seconds
Response time
5
Connected locations
Dual
Channel (chat + email)
Google GeminiFunction-callingAzure ADSQL Server
Context
Grupo Cartes operates with the AQUADATA ERP, with locations in Madrid, Barcelona, Seville, FBS and Romania. Business data access required someone to write SQL queries.
The challenge
- Every sales, inventory or client query required technical intervention
- Decision-making delays
- Sales reps had no autonomy to query their own data
The solution
DIA (dia.grupocartes.es) lets any employee ask in natural language: “What are the top 10 clients by purchases this month in Barcelona?” and get answers with charts and Excel attachments.
- Web chat in real time
- Email (dia@grupocartes.es) with charts and data attachments
- Multi-location with automatic currency conversion
- Admin panel with live AI model switching
Results
- Any employee accesses business information without technical knowledge
- Seconds-fast answers to questions that took hours
- Routine queries no longer require IT intervention
Business impact
| Aspect | Before | After |
|---|---|---|
| Data query | IT ticket → 24-48h wait | Natural language → seconds |
| Data access | 1-2 technical staff | 100% of employees |
| Response format | Manual Excel | Automatic charts + Excel |
| Coverage | Single location | 5 locations connected |
The technical bottleneck disappears. Commercial decisions that required days of waiting are now made in real time, with up-to-date data and no intermediaries.
Status: IN PRODUCTION
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